Introduction

Welcome to Jampolls, operated by JAMPOLLS LTD ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, services, and features, including but not limited to polls, surveys, quizzes, Q&A polls, analytics, subscriptions, virtual currency (Jars), and any future features or services we may introduce (collectively, the "Service"). By using Jampolls, you agree to the collection and use of information in accordance with this policy.

IMPORTANT: Your use of Jampolls requires us to collect certain information to provide and improve our services. By proceeding, you acknowledge that you have read and understood this Privacy Policy and agree to our data practices.

1. Information We Collect

1.1 Information Required for Service Functionality

To provide and maintain our Service, we collect the following information, which is essential for the platform to function:

Account Information

• Email Address: Required for account creation, authentication, password recovery, and service notifications
• Username: Required for account identification and user interaction
• Password: Encrypted and stored securely for account authentication

Profile Information (Optional)

• First name and last name
• Profile photo
• Contact number
• Bio
• Personal website
• Gender
• Date of birth
• Professional information

Content You Create

• Polls, surveys, quizzes, Q&A polls, and any other content types you create
• Votes, responses, interactions, and engagements
• Comments, feedback, and user-generated content
• Settings, preferences, and configurations for your content
• Any content or data you submit through current or future platform features

1.2 Information Collected for Security and Fraud Prevention

IP Address

Purpose: We collect IP addresses to:

• Prevent fraud and abuse
• Detect and prevent unauthorized access
• Ensure platform security
• Comply with legal obligations

Collection: IP addresses are collected when you:

• Create an account
• Log in to the platform
• Submit votes or responses (for anonymous users)
• Access embedded polls
• Interact with the platform

Retention: IP addresses are retained as necessary for security and legal compliance

Note: You may opt-out of IP address collection for non-essential purposes through your account settings, but IP collection is required for security and fraud prevention to maintain service integrity.

Authentication Data

• Login timestamps
• Session information
• Device information (browser, user agent)

1.3 Analytics and Usage Data (Optional)

With your consent, we may collect:

Analytics Data

• Platform Analytics: Total votes, polls created, user activity, engagement metrics, platform-wide usage statistics
• Content Analytics: For content creators, we collect:
• Vote counts and patterns
• Response data for surveys, quizzes, Q&A polls, and other content types
• Geographic distribution (if enabled)
• Participation rates and engagement metrics
• Time spent on content and interactions
• Completion rates and conversion metrics
• Export data (Excel and other format exports for creators with applicable subscriptions)
• Analytics for any future content or feature types we may introduce

Usage Data

• Feature usage patterns
• Page views and navigation
• Button clicks and interactions
• Time spent on features
• Error occurrences

Behavior Tracking

• User journey patterns
• Feature preferences
• Drop-off points in user flows
• Share activity (platform, frequency)

Error Reporting

• Application errors and exceptions
• Performance metrics
• Crash reports

You can control these settings through your account privacy preferences.

1.4 Payment Information

When you purchase Jars or subscribe to premium plans:

• Payment processing is handled by third-party providers (Paystack, LemonSqueezy)
• We do not store full credit card details
• We store:
• Transaction IDs
• Payment amounts
• Subscription status
• Billing dates
• Payment provider reference IDs

1.5 Third-Party Account Information

If you sign up using social authentication (Google, etc.):

• We receive basic profile information (name, email, profile photo)
• We do not access your social media contacts, posts, or other private data

1.6 Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session
• Remember your preferences
• Analyze usage patterns
• Provide personalized experiences

2. How We Use Your Information

2.1 Essential Service Functions

We use your information to:

• Provide the Service: Create and manage your account, process votes, display polls, and deliver content
• Authentication: Verify your identity and secure your account
• Communication: Send essential service notifications (account verification, password resets, subscription updates)
• Security: Detect and prevent fraud, abuse, and unauthorized access
• Legal Compliance: Meet legal obligations and respond to legal requests

2.2 Service Improvement

With your consent, we use analytics and usage data to:

• Improve platform performance and stability
• Enhance user experience
• Develop new features
• Fix bugs and errors
• Optimize features based on usage patterns

2.3 Content Creator Features

If you create polls, surveys, quizzes, Q&A polls, or any other content types:

• Response Data: We collect and store responses, interactions, and engagement data to enable you to view results and analytics
• Analytics Exports: With applicable subscriptions, you can export data in various formats (Excel, CSV, JSON, etc.) containing:
• Respondent information (email, submission time, and other relevant metadata)
• All responses, interactions, and engagement data
• Summary statistics and aggregated insights
• Performance metrics and analytics
• Any data collected through current or future features
• Public Display: Content results and responses may be displayed publicly unless you configure privacy settings
• Future Features: Any new features we introduce will collect and process data as necessary to provide those features, subject to this Privacy Policy

Important: When you create content on our platform, you are responsible for:

• Informing respondents about data collection
• Complying with applicable privacy laws (GDPR, CCPA, Ghana Data Protection Act, etc.)
• Obtaining necessary consents from respondents
• Securely handling exported data
• Ensuring compliance with laws applicable to your jurisdiction and use case

2.4 Marketing and Communications

With your consent, we may:

• Send promotional emails about new features
• Share platform updates and tips
• Invite you to participate in platform improvements

You can unsubscribe from marketing communications at any time.

3. Data Sharing and Disclosure

3.1 Public Information

The following information is publicly visible on Jampolls:

• Your username
• Profile photo (if set)
• Public polls you create
• Public votes and responses (unless poll is private)
• Comments and feedback marked as public

3.2 Data Exports for Content Creators

For Content Creators with Applicable Subscriptions:

• You can export response data, analytics, and interaction data in various formats (Excel, CSV, JSON, or other formats we may support)
• Exported data may include:
• Respondent emails and contact information (if provided)
• All responses, interactions, and engagement data
• Submission timestamps and metadata
• Invitation codes and identifiers
• Analytics and performance metrics
• Any data collected through current or future features
• You are responsible for:
• Securely storing exported data
• Complying with privacy laws (including Ghana Data Protection Act, GDPR, CCPA, etc.) when using exported data
• Not sharing exported data inappropriately
• Obtaining consent from respondents if required by law
• Ensuring compliance with applicable data protection regulations in your jurisdiction

3.3 Third-Party Service Providers

We share data with trusted service providers who help us operate the platform:

• Payment Processors (Paystack, LemonSqueezy): Process payments and manage subscriptions
• Cloud Hosting: Store and process data
• Email Services: Send transactional and marketing emails
• Analytics Providers (if enabled): Process analytics data

These providers are contractually obligated to protect your data.

3.4 Legal Requirements

We may disclose your information if required by:

• Law or legal process
• Government requests
• Court orders
• Protection of our rights, property, or safety
• Prevention of fraud or abuse

3.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

4. Data Security

We implement industry-standard security measures:

• Encryption of sensitive data (passwords, payment information)
• Secure authentication protocols
• Regular security audits
• Access controls and monitoring
• Secure data transmission (HTTPS)

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Access and Correction

You can:

• Access your account information through your profile settings
• Update or correct your information
• Request a copy of your data

5.2 Data Deletion

You can:

• Delete your account through your account settings (which will delete your personal information)
• Request deletion of specific data through your account settings
• If you are unable to delete your account through the platform for any reason, you may contact us at:
• Email: support@jampolls.com or jampollsclub@gmail.com
• Please include your account email address and specify your deletion request
• We will process your request as soon as reasonably possible, typically within 5-10 business days, though response times may vary based on the volume of requests and circumstances
• We will make reasonable efforts to respond promptly, but we cannot guarantee immediate response times
• Note: Some data may be retained for legal compliance or to maintain platform integrity

5.3 Consent Management

You can control data collection through your account settings:

• Analytics: Enable/disable analytics data collection
• Usage Data: Enable/disable usage tracking
• Error Reporting: Enable/disable error reporting
• Behavior Tracking: Enable/disable behavior tracking
• IP Address Collection: Enable/disable IP collection (some IP collection is required for security)

Important: Disabling certain data collection may limit platform functionality or features.

5.4 Marketing Communications

You can unsubscribe from marketing emails by:

• Using the unsubscribe link in emails
• Updating your account preferences

5.5 Regional Rights

Depending on your location, you may have additional rights:

• Ghana Data Protection Act: Right to access, rectify, erase, restrict processing, and data portability as provided under Ghanaian law
• GDPR (EU): Right to access, rectify, erase, restrict processing, data portability, object to processing
• CCPA (California): Right to know, delete, opt-out of sale (we do not sell your data)
• Other Jurisdictions: Rights as provided by local data protection laws

6. Children's Privacy

Jampolls is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete that information promptly.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including but not limited to the countries where our hosting service providers operate, and other countries where our service providers are located. While our company is incorporated in Ghana, our servers and data processing operations may be located in various countries based on our hosting and service provider arrangements. By using Jampolls, you consent to the transfer of your information to these countries, which may have different data protection laws. We take appropriate safeguards to protect your data in accordance with applicable laws, including the Ghana Data Protection Act and international data protection standards.

8. Data Retention

We retain your information for as long as:

• Your account is active
• Necessary to provide the Service
• Required by law or legal obligations
• Necessary to resolve disputes or enforce agreements

When you delete your account, we will delete or anonymize your personal information, except where retention is required by law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending email notifications for material changes (if you have provided your email)

Your continued use of Jampolls after changes become effective constitutes acceptance of the updated Privacy Policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data:

• Email: support@jampolls.com
• Platform: Jampolls.com
• Company: JAMPOLLS LTD
• Registration Number: CS167220725
• Tax Identification Number: C0065895738
• Address:
• House Number 112
• University Farm Road, University of Ghana Farm House
• Accra, Greater Accra, Ghana
• Digital Address: GD-171-6636

11. Data Controller Information

JAMPOLLS LTD (Registration: CS167220725), a Private Limited Company incorporated in Ghana, is the data controller for personal information collected through the Service.

Principal Place of Business:

House Number 112, University Farm Road, University of Ghana Farm House, Accra, Greater Accra, Ghana (Digital Address: GD-171-6636)

By using Jampolls, you acknowledge that you have read, understood, and agree to this Privacy Policy. Your use of the platform requires us to collect and process certain information as described above to provide you with the Service.